Return Policy

Every dress from Mila Hoffman is custom made to order just for you.

Because every product is custom made, returned items can't be resold on our website. We strongly encourage responsible shopping:

  • Find out as much information about the sizing as you can and please contact us with ANY questions or confusion. View our How to Measure Guide.

  • Check the available colors and enter your measurements and color selection in the "Special Instructions" box when ordering.

  • Double check your order before you complete your checkout and make sure everything is correct. If you see a mistake after you checkout, please notify us as quickly as possible. We will try our best to accommodate you.

We can help if something is wrong.

We understand mistakes are made. So here's our assurance:

  • If we make a mistake, we will send you a replacement or refund your money.

  • If you make a mistake with your order, contact us as soon as possible and we will see what we can do fairly to help you get the dress you want. We want you to be happy with your order!

  • Since size and measurement information is readily available on the site, we may choose to not accept a return, or exchange at our discretion.

If you would like to return an item, please contact us within 2 days of receiving the order and describe the problem. Include your order number in the correspondence. 

Please be aware that a custom order is not refundable.

Deposits are not refundable.

Please note: Shipping charges are only refundable if your return is a result of an error made by our store.